This complaints procedure relates to all participants in Business Bridge, namely students, employers and staff at the four partner HEIs and relates directly and only to the brokerage service provided by Business Bridge staff.

This procedure should be read alongside the Business Bridge operating guidelines, which are included in the pack for employers and available from all Business Bridge Offices.

Individuals with a complaint should contact the officer who facilitated the bridge, if appropriate, or a suitable member of the Business Bridge Team, in order to discuss the complaint in an informal manner.

If the complaint is not resolved informally in the first instance, then it will be referred to the Business Bridge Director who will endeavour to bring the matter to a satisfactory conclusion within five working days.

If, at this stage, the complaint remains unresolved, then it should be submitted in writing to the chair of the Business Bridge Steering Committee. The decision reached at this point will be final.

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